Product Return/Exchange and Refund Policy
Thank you for your purchase. Please read the following policies regarding product returns, exchanges and refunds carefully:
• Return Policy: You may return unopened products in original packaging within 30 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund.
• Return Processing: In order to return a product, you must contact us by CLICKING HERE. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise. Shipping charges are non-refundable.
• Damaged Items: If you receive a damaged item, the issue must be reported to the shipper right away. Once claim is complete, please contact our customer service department to start a claim.
• Exchange Policy: We do not offer any exchange options.
How to request a Return/Exchange/Refund:
1. Contact us via the Contact Us page by CLICKING HERE to verify that your item is available for return before taking any other steps. Our assigned agent will get back to you with details on how to take the next step.
2. Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS/Canada Post if sending Flat Rate Priority Mail.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
4. If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.
5. Refunds will be processed within 3 to 10 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.